liverpoolcitycouncilThe Brain Charity delivers the Carers Advocacy service for residents who live within the boundaries of Liverpool City Council.

What is a carer?

Broadly a carer is "somebody who provides support or who looks after a family member, partner or friend who needs help because of their age, physical or mental illness, or disability. This would not usually include someone paid or employed to carry out that role, or someone who is a volunteer" (Care Act, 2014).

Caring for someone can be something that has to happen from birth, such as with cerebral palsy, it can be something that happens suddenly, such as following a stroke or brain haemorrhage, or it can be a responsibility that comes on more slowly as the person with the condition becomes less able to care for themselves because of physical, cognitive or mental change. There are many definitions of what it means to be a carer, but essentially it is about looking after someone who needs help with daily living.

What is Advocacy?

"Advocacy is taking action to help people say what they want, secure their rights, represent their interests and obtain services they need. Advocates and advocacy schemes work in partnership with the people they support and take their side. Advocacy promotes social inclusion, equality and social justice."

- The Care Forum

The Brain Charity Carers Advocacy service offers free, independent, professional support for adult carers. Advocates are available to assist carers to access a range of personalised services to support them in their role and to help the people that they care for remain independent and within their own homes and communities.

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The type of things that a carer may need support with are based around three main categories:

Health, Wellbeing and Home Life:

Advocates can support carers to:

  • Look at ways to possibly reduce the hours of care that they currently provide.
  • Get more information about the condition of the person they care for.
  • Spend time doing things they value and enjoy or getting time to themselves.
  • Maintain relationships with others and balance other social responsibilities such as family commitments with caring.
  • Improve their physical and / or mental health and well-being.
  • Develop a plan for emergency situations.
  • Have peace of mind.
  • Find people they can talk to and discuss their feelings honestly.
  • Keep the house and garden clean and tidy.
  • Stay safe and warm in their home.
  • Find suitable equipment / adaptations to help them to carry out their caring role safely.

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Employment, Education and Finance:

Advocates can help carers to:

  • Find employment, education or training.
  • Balance current employment, education or training with caring.
  • Get benefits advice or help to manage finances.


Advocates can help carers to:

  • Participate or get involved in improving services.

How we can help

Advocates can help carers to:

  • Prepare for meetings, hearings, etc.
  • Represent carers at hearings, meetings, etc. at the request of the carer.
  • Represent the carer by agreement and / or speak on their behalf at health, legal, etc. appointments;
  • Support the carers’ autonomy and self-determination by information giving, clarification, signposting, explanation of options and supporting decision making;
  • Give information and promote involvement in services and decisions affecting the carers’ life by supporting them to network and lobby, and to represent their own views, wishes, feelings and aspirations to regional bodies, government bodies, research institutions, etc.

Carers can access the Carers Advocacy service by contacting our information and advice team on 0151 298 2999 or

We also have a drop-in each Tuesday from 1pm – 4pm, no appointment needed.

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