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Terms of Service

Terms of service

All prices are in British Pounds and are inclusive of VAT where applicable.

Prices include delivery within the UK.

Orders for items in stock will normally be dispatched within 5 working days, but please allow up to 28 days for delivery.

Returns and Refund Policy

We at The Brain Charity are dedicated to ensuring everything we provide high quality and suitable for purpose. However if you purchase a product from our website and it arrives to you damaged we would be more than happy to replace it for you. Please return the item to us with proof of purchase and we will do the rest. Package up your item and address it to:

The Brain Charity Shop
Norton Street
Liverpool
Merseyside
L3 8TR

If it is more convenient for you then you can just pop into our centre at The Brain Charity with proof of purchase and the item and we will do our best to swap it right there and then.