The Brain Charity

The Brain Charity does not provide crisis intervention or emergency services. If you are experiencing a crisis, are at risk of harm, or require urgent assistance, please contact one of the services listed below.

Emergencies

• If you are in an emergency situation, call 999. There is advice on when to call 999 here. 
• If you need non-emergency medical advice, call NHS 111 on 111.

---

National helplines

The Samaritans

Available on 116 123 for round‑the‑clock support, 24 hours a day, 365 days a year (calls are free).

You can speak to them about any issue, without judgement. If you need a response immediately, it is best to call them on the phone, but if you prefer you can send them an email.

CALM (Campaign Against Living Miserably) 

A national helpline, open 7 days a week, 5pm to midnight on 0800 58 58 58.

Callers can talk through any issue, They will listen and offer information and signposting. They also have a webchat service open 5pm-midnight every day. Calls are anonymous, confidential and free.

The Silver Line 

A free confidential helpline providing information, friendship and advice to over 55s, on 0800 4 70 80 90.

It is open 24 hours a day, every day of the year.

Papyrus HopeLine 24/7

A free, confidential helpline for under 35s who are thinking about suicide or feeling unsafe. There for you whether you’re struggling yourself or worried about someone else.

• Call 0300 102 2470
• Text HOPE to 88247
• Email pat@​papyrus-​uk.​org
• Live webchat

Shout 85258

A free and confidential 24/7 text messaging service offering immediate support to anyone in the UK who is struggling to cope.

• Visit the Shout website
• Text the word ‘shout’ to 85258 to start a conversation.

The National Domestic Abuse Helpline

If you or someone close to you is affected by domestic abuse, support is available. The National Domestic Abuse Helpline offers free, confidential support:

• Call 0808 2000 247 (24 hours a day)
• Website with live chat available

---

Social care and safeguarding in Liverpool City Region

Liverpool City Council

• For adults call the Careline for adults on 0151 233 3800
• For children call 0151 233 3700 

Both are open 24 hours a day, 7 days a week

• Find information on how to support rough sleepers in Liverpool here, or call 0300 123 2041 24 hours a day

Wirral Council 

• For Wirral Council Adult Social Care, contact the Central Advice and Duty Team on 0151 514 2222, 8.50am – 5.30pm. Outside of these hours, call the Emergency Duty Team on 0151 677 6557
• For children at risk, call 0151 606 2008 Monday to Friday, 9am – 5pm or outside of these hours call 0151 677 6557
• Click here for more emergency contacts for Wirral Council

Knowsley Council

• For adults at risk, call 0151 443 2600 24 hours a day
• If you have a concern about a child, contact the MASH team on 0151 443 2600
• More information on adult care in Knowsley is available here

Sefton Council

• Call the Adult Social Care line on 0345 140 0845 or email AdultSocialCare@sefton.gov.uk.
• Call the Children’s Social Care line on 0345 140 0845 between 9:00am – 5:30pm (or 4pm on a Friday)
• For social care emergencies at all other times, call the Emergency Duty Team on 0151 934 3555

St Helens Council

• For adult or child safeguarding concerns or social care, call 01744 676767, 9am-5pm. Outside of office hours, call the Emergency Duty Team on 0345 050 0148
• Find more information about St Helens Council’s services here

Halton Council

• For adult social care enquiries and safeguard concerns, call 0151 907 8306
• For children, please phone 0151 907 8305.
• Out of hours, call the Emergency Duty Social Work Team on 0845 0500 148 or 0345 0500 148.

Is your council not listed above?

• Click this link to find contact details and a website for your local council

Please note: The Brain Charity is based in the UK and cannot provide support for people living elsewhere in the world.

For support in your country, you may find this link helpful.