Volunteer your time to support The Brain Charity
Current volunteering opportunities
Thank you for your interest in volunteering with The Brain Charity. We’re incredibly grateful for the support of people like you who want to make a difference in the lives of those affected by neurological conditions.
We’re excited to share that we currently have the following volunteer opportunities open:
Base: The Brain Charity, Norton Street, Liverpool, L3 8LR
Responsible to: Counselling Services Manager
About The Brain Charity
Life for any of us can change in an instant. Experiencing a road traffic accident, a major stroke or being diagnosed with dementia can happen completely unexpectedly and can change our lives forever.
There are hundreds of different neurological conditions including stroke, brain tumour, brain injury, Alzheimer’s and many rarer ones too.
The Brain Charity offers emotional support, practical help and social activities to anyone with a neurological condition and to their family, friends and carers.
Role summary
The Administrative Assistant will provide general administrative support to the Counselling Service and assist the Counselling Service Manager as required.
Key responsibilities
General administration
- Provide comprehensive administrative and clerical support to the Counselling Service and the Counselling Service Manager, including tasks such as photocopying, scanning and data entry.
- Respond to enquiries related to the Counselling Service, referring matters to the Counselling Service Manager or appropriate staff members where necessary.
- Prepare and produce correspondence, documents, spreadsheets, and reports as requested by the Counselling Service Manager, ensuring accuracy and confidentiality.
- Maintain and update both electronic and paper-based filing systems in accordance with organisational procedures and data protection requirements.
- Contact clients to confirm and remind them of scheduled appointments, maintaining a courteous and professional manner at all times.
- Support the Counselling Service Manager with administrative duties such as minute-taking, record-keeping as required.
Other
- To carry out any other duties required by the Counselling Service.
- Work to The Brain Charity’s policies and procedures.
- Actively support promotional and fundraising events for The Brain Charity, attending a minimum of 1 fundraising or client-focussed event over the course of a year.
- Assist and support volunteers within the team as and when required.
- Carry out any other reasonable tasks which may be required by the charity from time to time.
- Regularly provide cover for all aspects of the department you belong to during any absence relating to your colleagues.
Person specification
| Area | Detail of requirements | Essential / Desirable |
| Qualifications | Educated to CSE/GCSE level or equivalent. | E |
| Skills & Abilities | Strong organisational skills, with the ability to prioritise workload effectively.
Good I.T. skills. Excellent time and workload management skills. Accurate record keeping. Awareness of data protection principles and the importance of maintaining confidentiality. |
E
E E E E |
| Knowledge & Experience | Previous experience in an administrative or clerical role.
Experience of dealing with clients and colleagues professionally, both face-to-face and via telephone/email. Experience of working with volunteers. Experience of working with people who have a disability and or a neurological condition. Experience working within a counselling, healthcare, or voluntary sector setting. |
E
E D D D |
| Personal Attributes | Strong communication and people skills.
Ability to communicate with people from a wide range of backgrounds and with a wide range of abilities. Personable and empathic. Self-starter / Self-motivated. |
E
E E E |
| Other | Satisfactory completion of an enhanced DBS Check.
Commitment to the Mission and Values of The Brain Charity. |
E
E |
In addition to those elements listed above, staff and volunteers at The Brain Charity work to a set of core values.
Our values are:
Kindness
We genuinely welcome everyone to our Charity and believe that each person has a unique talent and the ability to make the world a better place.
Commitment
We will travel side by side with everyone throughout their journey no matter how complex, how long or how difficult. We roll up our sleeves whenever and wherever we need to.
Authenticity
We accept and understand that the broadness of our own diversity and personal experience impacts directly on the level of quality and compassion delivered within our services.
Courage
We will challenge the status quo, welcome change and bravely take on any new challenges in the spirit of adventure.
Optimism
We believe that equality for people with neurological conditions is now within reach and we will strive each and every day until prejudice and lack of opportunity are removed from our society.
About the role:
As an Info and Advice Volunteer, you will play a vital role in supporting individuals who contact The Brain Charity for help.
Under the guidance of the Norton Street Information and Advice staff, you’ll provide empathetic, professional assistance to clients by calling them back to gather details of their enquiry, communicating waiting times for support, and updating records. Your contribution will help us deliver timely and effective support to those who need it most
We would not be able to provide our services without the support of amazing people like you who offer their time to The Brain Charity. We would love our volunteers to be able to attend at least 1 day per week for 5 hours per day although we know this may not always be possible.
Key responsibilities
- Call clients back to gather essential details for follow-up work.
- Listen empathetically to clients and ensure clients feel heard.
- Communicate waiting times for support clearly and professionally.
- Review older waitlist enquiries to confirm if support is still required.
- Upload client details accurately onto the CRM system.
- Work closely under the guidance and supervision of the Norton Street Information and Advice staff.
What you’ll gain
- Experience in client support and administration.
- Guidance and ongoing support from our Info and Advice team.
- The chance to make a positive difference in people’s wellbeing.
- Join a welcoming and supportive volunteer community.
Who we are looking for:
| Details of requirements | Essential / Desirable | |
| Skills
|
Confident and professional telephone manner.
Strong communication and listening skills.
Excellent organizational skills and attention to detail.
Ability to communicate with people from a wide range of backgrounds and with a wide range of abilities.
A motivated self-starter – able to take initiative and work unsupervised as well as part of a team.
Strong written and verbal communication skills. |
E
E
E
E
E
E |
| Personal Attributes | Commitment to equal opportunities.
Friendly, approachable and professional.
Reliable and able to maintain confidentiality. |
E
E
E |
| Knowledge & Experience | Experience of working with people who have a disability and or a neurological condition.
Ability to use a basic CRM system (guidance provided).
Experience in customer service or administration. |
D
D
D |
| Other | Have a commitment to the values of The Brain Charity.
Satisfactory completion of an Enhanced DBS check. |
E
E |
Our values are:
Kindness
We genuinely welcome everyone to our Charity and believe that each person has a unique talent and the ability to make the world a better place.
Commitment
We will travel side by side with everyone throughout their journey no matter how complex, how long or how difficult. We roll up our sleeves whenever and wherever we need to.
Authenticity
We accept and understand that the broadness of our own diversity and personal experience impacts directly on the level of quality and compassion delivered within our services.
Courage
We will challenge the status quo, welcome change and bravely take on any new challenges in the spirit of adventure.
Optimism
We believe that equality for people with neurological conditions is now within reach and we will strive each and every day until prejudice and lack of opportunity are removed from our society.
Base: The Brain Charity, Norton Street, Liverpool, L3 8LR
Responsible to: Activities & Volunteer Coordinator
About The Brain Charity
Life for any of us can change in an instant. Experiencing a road traffic accident, a major stroke or being diagnosed with dementia can happen completely unexpectedly and can change our lives forever.
There are hundreds of different neurological conditions including stroke, brain tumour, brain injury, Alzheimer’s and many rarer ones too.
The Brain Charity offers emotional support, practical help and social activities to anyone with a neurological condition and to their family, friends and carers.
Role summary
The Reception Volunteer is the first point of contact for visitors, clients, and staff. This role supports the day-to-day running of front desk operations, providing a friendly, professional, and welcoming environment. Volunteers will greet clients and assist with general administrative tasks to ensure smooth and efficient reception services.
We would not be able to provide our services without the support of amazing people like you who offer their time to The Brain Charity. We would love for our volunteers to be able to attend at least 1 day per week for 4-7 hours per day although we know this may not always be possible.
Key responsibilities
- Greet visitors, clients, and staff in a professional and courteous manner.
- Maintain a tidy and welcoming reception area.
- Assist with administrative tasks such as data entry, filing, and photocopying.
- Manage visitor sign-in/sign-out procedures.
- Provide general information about services offered by The Brain Charity.
- Handle incoming and outgoing mail and deliveries.
- Support other departments with occasional ad hoc tasks.
Skills & requirements
- A clear DBS check (to be arranged before starting).
- Two references.
- Excellent organisational and time management skills.
- Strong written and verbal communication skills.
- Proficiency with basic computer programs (Word, Excel, email, database systems).
- Attention to detail and ability to maintain confidentiality.
- Friendly, approachable, and professional manner.
- Ability to work independently and as part of a team.
Who we are looking for:
| Details of requirements | Essential / Desirable | |
| Skill | Basic computer literacy
Verbal communication skills
Friendly and welcoming manner
Time management |
E
E
E
E |
| Personal Attributes | Attention to detail
Multitasking ability
Willingness to learn
Teamwork |
E
E
E
E |
| Knowledge & Experience | Confidentiality awareness
Liaising with other departments for client support
Previous admin/reception experience
Experience working with people who have a disability and or a neurological condition. |
E
E
D
D |
| Other | Have a commitment to the values of The Brain Charity.
Satisfactory completion of an Enhanced DBS check. |
E
E |
Our values are:
Kindness
We genuinely welcome everyone to our Charity and believe that each person has a unique talent and the ability to make the world a better place.
Commitment
We will travel side by side with everyone throughout their journey no matter how complex, how long or how difficult. We roll up our sleeves whenever and wherever we need to.
Authenticity
We accept and understand that the broadness of our own diversity and personal experience impacts directly on the level of quality and compassion delivered within our services.
Courage
We will challenge the status quo, welcome change and bravely take on any new challenges in the spirit of adventure.
Optimism
We believe that equality for people with neurological conditions is now within reach and we will strive each and every day until prejudice and lack of opportunity are removed from our society.
If you have a background or interest in any of these areas and are looking to give your time to a meaningful cause, we’d love to hear from you.
No other volunteering opportunities at this time
We do not currently have any other volunteer positions available.
All future volunteering roles will be advertised on our website as they become available.
In the meantime, you can still support us by following and sharing our posts on social media — every bit of awareness helps.
Why aren’t there more roles right now?
We’re committed to ensuring that every volunteer opportunity we offer is meaningful, well-supported, and organised.
This means we only advertise roles when we’re confident we can provide the right experience for both our volunteers and the people we support.
Stay connected:
The Brain Charity is proud to have been awarded The Queen’s Award for Voluntary Service – a reflection of the incredible impact of our volunteers.
We truly appreciate your interest in supporting The Brain Charity. Your time, patience and generosity mean so much to us — and we look forward to welcoming more volunteers as opportunities become available.
