Coronavirus: How to get Help

Find coronavirus help in your local area from the UK Government.

The Brain Charity can also help anyone with a neurological condition, their family and carers at this time.

If you need help, please get in touch: Email The Brain Charity or call us free on 0800 008 6417 (Monday-Friday: 9am-4.30pm)


The single most important action we can all take in fighting coronavirus is to stay at home in order to protect the NHS and save lives.

Statement last updated: 24 March 2020

In light of the current measures advised by the Government to keep everyone safe and stop the spread of coronavirus/COVID-19, we are making the following changes at The Brain Charity:

The Centre/Reception

Our Norton Street building is closed until further notice. Our services team are still available by phone or email if you need any help.

If you have an enquiry, please don't visit the centre unnecessarily, but call our reception on 0151 298 2999 or This email address is being protected from spambots. You need JavaScript enabled to view it.

The Café

The café is closed to the public until further notice. It will continue to cater for room hire customers.

The café team are developing a 'meals on wheels' service which will deliver food to our vulnerable clients free of charge.

We will be seeking staff and volunteer support to develop this service over the weeks ahead. This email address is being protected from spambots. You need JavaScript enabled to view it.

Centre Activities including Coffee Mornings

All centre-based group activities organised and run by the Charity will cease until further notice.

Adult Learning Classes

Liverpool Adult Learning Service have paused all of their classes at the Charity for the time being. This includes our English, Maths Creative Writing, Photography and Computer Classes.


All volunteers should assume that they will not be required to come in and perform their normal duties unless they are contacted by the Charity directly and asked to come in.

Information & Advice Enquiries

The vast majority of Information & Advice Officers and Assistants will work from home.

One member of the Info & Advice team will be on the premises each day to pass on any messages and to mail out hard copy information to clients from the Library.

The Information & Advice team will make regular check-in calls to check in on those clients we deem to be at risk of social isolation or whom may have problems accessing food during this period.

We will also use a conference call service to set up regular group chats for our clients to replace those social groups no longer in action such as craft club. These calls will be free of charge to our clients.

Walton Centre / Aintree Service

All on-site work at The Walton Centre and Aintree Hospital is now on hold until further notice. Staff will be working from home, to contact them, please send us an email.


Face-to-face counselling sessions may still take place if the client does not have an underlying health condition and if the Counsellor is happy to offer the session. However, where possible we will look to move to a telephone/Skype counselling service.

Carers Advocacy

The service will continue to operate but will offer a remote service and will only arrange face-to-face meeting if these are essential.

Employment Service

We will continue to take referrals to the Directions project but individuals will be supported via telephone and e-mail unless a face-to-face meeting is essential.

Children’s Project

The Children’s project will continue to run as planned however Joanne (the Coordinator) will work from home during her usual office times.

Dementia Project

These community based sessions will be cancelled until further notice. Kym, our Coordinator for the project will also work from home.


The charity shop in the building will close until further notice.

Our Community

We have taken these difficult steps to protect the people that the Charity is here to serve (many of whom have immunity, respiratory and age-related conditions which make then particularly vulnerable to this condition) as well as the wider community. Thank you for your understanding, we'll keep updating this page as things change, so keep checking back.

If you have any other questions or concerns, please do not hesitate to contact us at: 0151 298 2999 or by This email address is being protected from spambots. You need JavaScript enabled to view it.

Stay at home to stop coronavirus spreading

Some information about the virus

Our priority remains supporting people affected by neurological conditions and we've put together some information that you can trust about coronavirus/COVID-19 on this link.