What to do if something goes wrong online
Introduction
Why more vulnerable
Benefits for young people
Online risks
Financial scams
Harmful or inappropriate content
Online grooming
Cyberbullying
Online privacy
Impulsivity online
Talking about safety
Online boundaries
Safe social media use
Critical thinking skills
If things go wrong
Independence and safety
Key messages
Online safety resources
Despite the best precautions, online problems can still occur.
If a young person experiences online harm, the most helpful response is usually calm, supportive problem-solving.
Helpful steps include:
Stay calm
Strong emotional reactions may increase a young person’s fear or embarrassment.
Preserve evidence
Saving screenshots or messages can be important for reporting concerns.
Block and report
Most platforms provide options to block users or report harmful behaviour.
Seek support
Schools, safeguarding services or professional support may be needed in serious situations.
Guidance from the NSPCC provides detailed advice on reporting and responding to online safety concerns.
