At hospitals
A new neurological diagnosis often means huge life-changing challenges.
Whether you have a neurological condition or care for someone who does, The Brain Charity’s Information & Advice Officers can help.
They offer immediate practical support – from providing toiletries and self-care items to getting the financial and legal advice you need.
We can advise on managing a loved one’s affairs, and answer ‘what now’ questions. We can talk you through treatment, emergency support, employment rights, benefits and any legal issues.
It’s easy to feel overwhelmed by medical jargon. Our experienced and knowledgeable staff can tell you in simple language what a diagnosis means. Keeping you informed of what a future living with a neurological condition might look like.
The Brain Charity has more than 30 years of experience. We support people at 10 hospitals in the Merseyside area, at our base in central Liverpool and throughout the UK.
All our services are free to people with neurological conditions and to their families, friends and carers.
During your stay in hospital
The new reality for you or for the person you care for may suddenly feel confusing and overwhelming. Our compassionate advisors are there to listen.
We will help you make sense of what is happening and offer you the support you need to work out ‘what next’.
We have the expertise to help you fill out benefits forms and apply for the relevant grants.
We can help you understand sick pay and your rights around returning to work.
We get to know you, so we can help request the aids and adaptations for you and your home if needed.
We can offer continued support while you are in the hospital and help you plan for the future.
When you leave
The Brain Charity can also help you practically, emotionally and socially when you leave hospital.
Practical help for the long term
- Knowing your rights at work, including entitlements to reasonable workplace adjustments
- Looking for new career opportunities
- Managing caring responsibilities
- Applying for welfare benefits
- Helping get you the specialist equipment you need
- Requesting aids for you and adaptations to your home
- Providing advice on disability friendly holidays and trips away
- Representing the interests of your carers and ensuring their voices are heard when dealing with health care providers, social services, and other organisations
Emotional support
- Free counselling and therapy to support mental health
- Support groups
Social activities
- A warm welcome to a like-minded community that gathers in our Brain Food Café
- Our Neuro Gym to support you in your journey to rehabilitation
- Workshops and classes
- Coffee mornings
- Volunteering
Lindsey says:
The first time I spoke to The Brain Charity, it was life-changing.
They took my questions and gave me practical, factual responses.
Suddenly, I realised my life wasn’t over – it was just going to be different.
Contact details
You can self-refer in these ways:
Email: broadgreen@thebraincharity.org.uk
Website: www.thebraincharity.org.uk
Or speak to the ward staff if you would like to be referred.
You can also speak to PALS – the Patient Advice and Liaison Service.
You can also find support at our main office in Liverpool:
The Brain Charity
Norton Street
Liverpool, L3 8LR
Opening times
Monday-Friday: 9am-5pm
How to find us
We are conveniently located in the heart of Liverpool, within easy reach of Lime Street Station.
If you need further directions or have any issues getting to our building, please call The Brain Charity’s reception on 0151 298 2999.
